If you cancel a booking within the specified cancellation period you will not be charged a passenger cancellation fee. Acceptable cancellation periods are detailed below:
|BOOKING TYPE||TIME TO REQUESTED PICK-UP||PASSENGER CANCELLATION FEE WILL BE INCURRED|
|Immediate Booking||Less than 15 minutes||Within 2 minutes from the time the driver accepts your booking|
|Advanced Booking||More than 15 minutes and less than 1 hour||Within 5 minutes from the time your driver accepts your booking|
|Advanced Booking||More than 1 hour||More than 1 hour|
If you cancel a booking and select one of the below 3 reasons, the trip request will be investigated to confirm if the driver is at fault.
- 1. The driver is moving away from you
- 2. The driver prompted you to cancel
- 3. The driver is more than 5 minutes late than their original estimated collection time
If the driver is determined to be at fault, they will be charged a $10 Fee, which will be passed on to you as compensation.