If you cancel a booking within the specified cancellation period you will not be charged a passenger cancellation fee. Acceptable cancellation periods are detailed below:
|BOOKING TYPE||TIME TO REQUESTED PICK-UP||PASSENGER CANCELLATION FEE WILL BE INCURRED|
|Immediate Booking||Less than 15 minutes||Within 2 minutes from the time the driver accepts your booking|
|Advanced Booking||More than 15 minutes and less than 1 hour||Within 5 minutes from the time your driver accepts your booking|
|Advanced Booking||More than 1 hour||More than 1 hour|
If you cancel a booking and select one of the below 3 reasons, the trip request will be investigated to confirm if the driver is at fault.
- 1. The driver is moving away from you
- 2. The driver prompted you to cancel
- 3. The driver is more than 5 minutes late than their original estimated collection time
- 4. Disputed collection, i.e. the driver has marked collected but you have indicated you are not in the taxi
If the driver is determined to be at fault, they will be charged a $10 Fee, which will be passed on to you as compensation.