ingogo | Passenger Support General FAQs Using the ingogo App Who can I contact if I’m having some trouble with the app? You can contact us here. Please provide full details on the issue you’re experiencing as well as your mobile number. Related articles What is a Fixed Fare? Can I refer a friend to join ingogo? How do I add a Favourite Driver? When will a Passenger Cancellation Fee not be incurred? How is the Fixed Fare calculated?