ingogo-passenger General FAQs Using the ingogo App Who can I contact if I’m having some trouble with the app? You can contact us here. Please provide full details on the issue you’re experiencing as well as your mobile number. Related articles What does Fixed Fare means? How do I add a Favourite Driver? How is the Fixed Fare calculated? When will a Passenger Cancellation Fee not be incurred? I left something in a taxi, what should I do?